Frequently
Asked Questions |
| How
does the ordering system work? |
| Is
it safe to give my card details over the Internet? |
| How
do I know my order has been received? |
| When
will I get my order? |
| What
are your Delivery Charges? |
| Do
You Deliver Overseas? |
| What
if the product arrives damaged? |
| The
product is fine but I have changed my mind |
| Data
Protection |
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| How
does the ordering system work?
It's quite simple - this
explanation is only meant for people not familiar with ordering
via the Internet. From our order pages, make sure you select your
preferred delivery charge option. Once you've found what you are
looking for and click one of our order buttons,  the item is added to the
shopping cart, together with
VAT and shipping costs.
If you want to remove something
from the cart, just change it's quantity to 0 (zero) and pick the
"RECALCULATE" button. To go back from the cart to the
page you left, either press the "Back" button in your
browser or click "CONTINUE SHOPPING" You can add as many
items to the cart as you wish and when you are ready, pick the
"GO TO PAYMENTS" button where you will be asked to
provide your details and a delivery address (if different). We ask
you to make sure you at least give us a valid email address so we
can contact you if there are any queries to your order.
When you have completed your
details, the next button pick will take you to the secure server
for you to enter your credit card details. Once this is complete,
you will have made your order and will receive an email receipt
detailing everything on the cart. A real person will check your order and get back to
you if there are any queries. Your credit card is not debited
until the goods are ready for despatch.
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| Is
it safe to give my card details over the Internet?
Your card details are encrypted and
transferred through a firewall for maximum security and your peace
of mind. For more information, see our security page by clicking
on the "secure Ordering" icon in the top menu bar, or
click here.
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How
do I know my order has been received?
When you place your order we will send a confirmation email to
inform you that we have received it.
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When
will I get my order?
We aim to despatch within 7 working days of receipt of order. If
there is a delay we will inform you by email.
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|
What
are your delivery charges?
Delivery is included in the price of the products. Foreign orders
will be charged at cost - we will contact you about the cost
before despatch.
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| Do
You Deliver Overseas?
Yes, we will contact you about
delivery costs before we despatch.
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What
if the product arrives damaged?
Email us and a member of our team will contact you to explain the
options available to you.
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The
product is fine but I have changed my mind
You have the right to cancel your contract within seven working
days of the delivery of your goods. If you wish to do this please
contact us by email advising your name, address, customer reference
number (this is on your confirmation email) telephone number and the
reason for the return. We will advise from there. We also
offer a full 12 month money back guarantee - see the guarantee
page for details.
If you have any other queries please email us here
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Data
Protection
Your credit card details will not be used for any purpose other
than processing your order and will not be passed to any third
parties other than your credit card provider
Corporate Medical Services may use your information for administration,
marketing and risk assessment. We may also disclose your
information to our agents and service providers as well as sharing
your information with associated companies and other carefully
selected third parties. We may contact you by mail, telephone,
email or fax with offers of goods and services or forthcoming
events which may be of interest to you. By providing us with your
contact information you consent to being contacted for these
purposes. If you do not want us to use your information for the
above purposes, please email us.
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